REFUND & RETURN POLICY
How To Return An Item/Cancellation Policy
Returns
Your item must be in its original packaging and unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days after receipt of your purchase. Please see details and exceptions below.
1. Please email customerservice@ownthenight.com to request a return. Include the reason for the return and a RMA number and a return shipping label will be provided (note: return shipping labels will expire within 10 days). Returns will not be accepted without a RMA number.
2. Return item(s) with the label provided. Include the RMA number and the original order number.
3. Your refund will be issued to the original payment method upon receipt and inspection of the returned items.
Return Exceptions
Merchandise that has been worn, used, altered, special ordered for color, or helmet orders where samples for sizing were provided, will not be accepted for return or exchange.
Bundles can only be returned in full. Exceptions are an exchange for helmet size. A return shipping label will be provided (note: return shipping labels will expire within 10 days). Customers are responsible for shipping cost for the exchange, a credit card will be required at the time of the exchange request.
Final Sale Items
Final sale items cannot be returned or exchanged for any reason, except in the case of manufactuer defects.
Restocking/Return Fees
All items are subject to a 10% restocking fee and a minimum of $10 return shipping fee, this will be deducted from your refund. Original shipping and handling costs are non refundable.
Exchanges
Your item must be in its original packaging and unused condition to be exchanged, unless there is a manufacturer defect. You must exchange the item within 7 days after receipt of your purchase. Please see details and exceptions below.
1. Please email customerservice@ownthenight.com to request an exchange. Include the reason for the exchange and a RMA number and a return shipping label will be provided (note: return shipping labels will expire within 10 days). Exchanges will not be accepted without a RMA number.
2. Return item(s) with the label provided. Include the RMA number and the original order number.
3. Exchanges will be made upon receipt and inspection of the original item(s).
If the item you purchased is not a made to order, special order/custom color, non stock specialty order, or a helmet order where helmet samples were provided, you may exchange your item within 7 days after receipt of your purchase for a different size or color.
If the item is made to order, special order/custom color, non stock specialty order, or a helmet order where helmet samples were provided, then the item is non returnable and non exchangeable.
Cancellations
For all other products that are made to order, custom ordered, or non stock specialty orders, cancellation or changes to the order must be done in writing within 48 hours of placing the order. It is the responsibility of the customer to ensure all specifications have been clearly listed with the original order. Orders must be cancelled in writing and sent to customerservice@ownthenight.com to avoid cancellation fees.
All cancellations are subject to approval and restocking fees of 10% may apply. Made to order, custom orders, or non stock specialty orders which have shipped, are non returnable and non refundable.